1 Collection of Personal Information
We collect information through:
- • Direct interactions: when you fill in forms, send inquiries, subscribe to newsletters, or communicate with us.
- • Automated technologies: such as cookies and server logs when you visit our website.
- • Third parties or publicly available sources: such as social media platforms or publicly accessible records.
Information we may collect includes:
- • Name, phone number, email, and postal address
- • Property preferences and budgets
- • Identification documents (ID/passport, PIN)
- • Payment and transaction records
- • Location and device data (via cookies)
2 Purpose and Use of Personal Data
We use your information to:
- • Respond to inquiries and provide property services
- • Facilitate property transactions and maintain records
- • Send updates, promotions, and service announcements (with your consent)
- • Improve our website and customer experience
- • Comply with legal and regulatory obligations
3 Legal Basis for Processing
We process your personal data based on:
- • Your consent
- • Contractual necessity
- • Compliance with legal obligations
- • Our legitimate business interests
4 Sharing of Personal Data
We do not sell or rent your personal data. However, we may share your information:
- • With trusted service providers (e.g. legal or valuation firms) under confidentiality
- • If required by law or government authorities
- • To complete property transactions or facilitate services with your consent
5 Data Retention
We retain your data only as long as necessary:
- • To fulfill the purposes outlined in this policy
- • To comply with legal or regulatory requirements
- • For internal analysis or auditing
Once your data is no longer needed, it is securely deleted or anonymized.
6 Your Rights as a Data Subject
Under Kenya's Data Protection Act, you have the right to:
- • Request access to your data
- • Correct or update your data
- • Withdraw consent at any time
- • Request deletion or restriction of your data
- • Object to certain data uses
- • Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)
To exercise your rights, contact us at marketing@masterways.co.ke .
7 Data Security
We implement technical and organizational safeguards to protect your data against loss, unauthorized access, or misuse. This includes secure servers, access control, encryption, and regular audits.
8 International Data Transfers
While we primarily store and process data in Kenya, any transfer outside Kenya will:
- • Be subject to strict data protection safeguards, or
- • Require your prior explicit consent
9 Use of Cookies
Our website uses cookies to:
- • Improve website functionality
- • Personalize your browsing experience
- • Track usage and engagement for analytics
You may adjust your browser settings to block cookies; however, some features may be affected.
10 Policy Updates
We may update this policy from time to time. We encourage you to review it periodically. Significant changes will be communicated via our website.
11 Contact Us
If you have questions about this policy or how we handle your data: